Terms and Conditions
We accept Visa , Master Card. and American Express. Surcharge applies for Amex.
The Outdoor Décor Company payment gateway is secured using SSL technology. This technology is the most advanced security technology available today and ensures that your credit card number and personal data are never sent over the Internet unencrypted.
If you would like to pay by other means please contact The Outdoor Décor Company on firstname.lastname@example.org or 08 92489328
Delivery & Postage
Allow up to 14 days for delivery of in-stock items. You will be notified of any items that are out of stock and of their expected delivery date. These items will be placed on back order if requested.
Orders cannot be cancelled once they have been dispatched.
We use Australia Post or Independent Freight Forwarders The Outdoor Décor Company will not be held liable for the loss or damage of items delivered by Australia Post or the Freight Forwarders.
Return & Exchange Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection.
Exchanges*(within 7 days of receiving) and refunds* can be given where goods are faulty, wrongly described, different from sample shown to you or don’t do what they are supposed to.
Goods must be unused and in original packaging for returns otherwise goods will not be accepted back. Any shipping charges on returns are the customer’s responsibility.
If unsure of our Return &Exchange Policy please contact us before purchasing your item(s).
For your protection we suggest that you send your goods back via express post or a chosen freight forwarder with insurance and delivery confirmation for tracking purposes.
Terms & Conditions
Freight and transport – terms and conditions.
Upon acceptance of this quotation, the purchaser agrees to and accepts the following terms and conditions.
Prepaid Goods: All goods are to be paid for prior to despatch. Ownership of goods transfers to the purchaser at the date and time the goods are despatched from the The Outdoor Décor Company warehouse
Furthermore, The Outdoor Décor Company will not be held liable for damage, destruction or loss of goods in transit. Liability rests with the freight provider, courier and or the collection agent or the purchaser.
All products released from The Outdoor Décor Company warehouse are thoroughly inspected for defects prior to being despatched. All goods are thoroughly packaged to prevent damage from occurring given normal handling conditions.
Purchasers are welcome to nominate their own freight company or to collect goods from the The Outdoor Decor Company warehouse. In doing so ownership transfers to the purchaser from the date and time goods leave the warehouse. Removal of goods by the purchaser from the The Outdoor Décor Company warehouse is acceptance that the goods are in good order and condition.
Where requested, The Outdoor Décor Company will contact freight companies and transport on behalf of the client. In doing so The Outdoor Décor Company accepts no responsibility for goods in transit. The risk transfers to the purchaser upon despatch or collection of goods from the The Outdoor Décor Company warehouse.
Freight carriers: Whilst The Outdoor Decor endeavours to only ship using reputable transport providers, not all the providers are common carriers thus not all providers offer the option for insurance.
Where insurance is an option, the purchaser reserves the right to accept or decline the optional insurance (additional charges apply if insurance is accepted). Where insurance is declined by the purchaser either verbally or in writing neither The Outdoor Décor Company nor the freight company will accept any claim for damage to goods in transit.
Where insurance has been accepted and the appropriate amount paid, in the event of a claim for damage to goods in transit, the purchaser shall deal with the claim directly with the freight company. The Outdoor Décor Company will not be involved with insurance claims or liaise with the freight company.
Where insurance is not offered it is recommended that the purchaser look at their own insurance options as The Outdoor Décor Company is in no way responsible for goods once they have left the The Outdoor Décor Company warehouse.
In all circumstances, clients are also encouraged to seek their own transport and make their own arrangements where possible to ensure that the best transport options for the individual’s needs are met.
Upon receipt of goods it is recommended that the purchaser thoroughly inspects all items before accepting and signing for the goods. Signing for goods is the purchaser’s acceptance that the goods have been received in good order and condition. If goods are signed for as being received in good order and condition then this may waive the client’s right to an insurance claim against the freight company.
In the event that damage is noticed, the damage must be detailed on the con note. Failure to note damage on the con note may void any warranty claim against the freight provider.
Contact: It is the purchaser’s responsibility to ensure that they are contactable by the freight company via telephone. Freight providers generally deliver curb side and are not responsible for locating or placing goods in other areas. Where a freight provider is unable to make a delivery for whatever reason or is unable to contact the purchaser additional fees and charges will apply. These charges are commonly referred to as “futile delivery” charges. The Outdoor Décor Company is not liable for any futile delivery charges and the purchaser agrees to pay the freight provider and or The Outdoor Décor Company for any such charges that are incurred.
Hand unload: Where there is no mechanical means to unload goods, additional charges will apply for hand unload of goods. The purchaser is responsible for all hand unload fees and agrees to pay for any fees incurred. Purchaser also required to provide assistance in unloading the goods.
Goods in storage: Unless prior arrangements are made and agreed to by The Outdoor Décor Company, all goods that are paid for must be collected from the warehouse within seven days. Storage costs may be applied to goods not collected. Where storage is not approved and whereby goods remain after 7 days, The Outdoor Décor Company will not be held liable for any damage however incurred to goods left on site.
Special Orders: All the terms and conditions need to be fullfilled. If a payment is not paid as specified and the goods are not despatched as per the agreement, the purchaser shall be liable for any costs involved in storing the goods. Under these conditions, The Outdoor decor Company shall not be liable for any loss concerning these goods where the conditions of sale have not been fullfilled by the purchaser.
Lay- By: Where goods are paid for on a payment plan, the goods must be paid for and collected within 3 months. Storage costs may be applied for goods not collected within this time frame.
SIZE: Due to hand production of each pot, actual size of items may vary by up to 15%.
REFUND: we do not offer refund if you simply change your mind. Our website acts as a Quoting tool and all purchases are individually quoted to allow for freight requirements and acceptance is requested from client prior to any payment being taken. Please select your items carefully and discuss your specific requirements with our staff prior to purchase.
The Outdoor Décor Company has a return to base warranty policy.
In the event that a purchaser has need to place a warranty claim, the item/s must be returned to the The Outdoor Décor Company head office at the purchasers cost. The claim will be assessed upon receipt of the goods to ascertain the cause of the fault.
Credit, replacement or refund will be offered on approved claims at the discretion of management and in accordance with Australian consumer law. Where a product has been used incorrectly, has been damaged by the purchaser or has not been used for its intended purpose, the warranty claim will be instantly dismissed.
Installation and Maintenance
The planters shall be installed on firm even ground which is free from rubble and debris.
Fibrecement products need to have a layer of fibreglass mesch over the hole. A layer of 20mm blue metal stone covering the base, and then a full length of fibreglass mesch over the blue metal. Fibrecement products need to be sealed with a bitumin water based sealant.
Polystone resin planters due to the nature of the material do not need to be sealed.
This website is owned and operated by Zinlev Holdings Pty Ltd as trustee for The Zinman Family Trust Trading as Outdoor Decor Company Pty Ltd ABN: 15 124 978 955.